RESEARCH OF BUSINESS PROCESSES OF RETAIL TRADE ENTERPRISES BY QUALITY ANALYSIS METHODS

Анотація

The article defines the factors hindering the development of the trade sector in Ukraine. The essence of business processes of enterprises is revealed. The roles of officials involved in the implementation of business processes of enterprises, are described namely: business process owners, owners of business process resources, business process implementers. The list of main business processes of retail enterprises is presented, taking into account their orientation on satisfying the interests and preferences of the last users (external) consumers and increasing the consumer value., Food retailers of several formats are selected for research: supermarkets, "shops near the house", discounters. The sample consisted of thirteen retailers, located in different geographical regions of Kyiv, which mainly sell food products.

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