INSTITUTIONAL CAPACITY, SOCIAL ENTREPRENEURSHIP AND NEW PUBLIC ADMINISTRATION: A COMPARATIVE ANALYSIS OF PUBLIC SERVICE DELIVERY IN DIFFERENT COUNTRIES AND REGIONS

Анотація

This research aims to develop and test a framework that can help the actors involved in public service delivery balance efficiency, effectiveness and equity, and create and distribute public value.Public service delivery involves the state, social entrepreneurs and public managers, who have different and sometimes conflicting goals, values and incentives.The balance of efficiency, effectiveness and equity depends on various factors, such as the institutional capacity of the state, the social entrepreneurship of the non-state actors, the new public management of the public managers, the public choice of the citizens, the transaction costs of the service provision, the public value of the service outcomes, and the context of the service delivery.The research compares public service delivery in the USA, China, the European Union and Ukraine, and addresses questions such as: What are the characteristics and challenges of public service delivery in these countries or regions?How do the actors collaborate or compete in public service delivery?How do the citizens participate or influence public service delivery?What are the costsНаукові перспективи № 1(43) 2024 26 and benefits of different modes and methods of public service delivery?The delivery of public services is a complex and multifaceted task that requires the collaboration of various actors, such as the state, social entrepreneurs and public managers.However, these actors often face different and sometimes conflicting goals, values and incentives, which pose a challenge for achieving optimal outcomes in terms of efficiency, effectiveness and equity.Efficiency refers to the optimal use of resources to produce the desired outputs; effectiveness refers to the extent to which the outputs meet the needs and expectations of the beneficiaries; and equity refers to the fair and impartial distribution of the benefits and costs of the public services among the stakeholders.This paper aims to explore how the institutional capacity of the state, social entrepreneurship and new public management can contribute to or hinder the balance of these three dimensions in the delivery of public services.It also proposes a conceptual framework that integrates the perspectives of these three actors and identifies the key factors that influence their interactions and performance.The paper concludes with some implications and recommendations for policy and practice.The research concludes that public service delivery is a complex and dynamic phenomenon that can be conceptualized, modeled, measured, tested, improved and enhanced using various frameworks, models, methods, tools, strategies and approaches.

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