ІншеЗовнішня публікація🌐 Ukrainian4 червня 2025 р.

MECHANISMS FOR ENSURING FEEDBACK FROM CITIZENS IN THE SYSTEM OF TAX ADMINISTRATION

Svitlana VerbaORCIDOleksandr IvanovORCID

Анотація

The materials explore the role of feedback mechanisms in ensuring the effective functioning of the tax administration system in Ukraine. The functional significance of feedback is highlighted in terms of enhancing transparency, strengthening trust in the tax system, and enabling timely responses to taxpayers’ needs. Particular attention is paid to digital communication tools such as the Electronic Taxpayer Cabinet, the "My Tax" mobile application, electronic appeal systems, and open platforms for public discussions. Traditional forms of interaction, their limitations, and modern challenges – such as digital inequality and personal data protection—are also analyzed. Emphasis is placed on the importance of public participation and the role of civil society organizations in shaping tax policy. The study concludes with the need for further development of feedback mechanisms based on the principles of openness, accessibility, and innovation.

Класифікація

Домен

Social Sciences

Галузь

Economics, Econometrics and Finance

Підгалузь

General Economics, Econometrics and FinanceEconomics and Econometrics

Тема

Digital Transformation in Financial ServicesLabor Market and Education★Taxation and Compliance Studies

Ідентифікатори

DOI: 10.34132/mspc2025.01.13.06

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