THE IMPACT OF DIGITALIZATION ON THE UKRAINIAN CIVIL SERVICE DEVELOPMENT

Анотація

Today, digitalization has taken over almost all spheres of public life. The pandemic and the transition to an online format in work and study has significantly intensified the processes of technologicalization. The work of the civil service in Ukraine is no exception. The introduction of new technologies has opened up a number of new opportunities that have made the provision of public services even faster, more convenient and safer, thanks to compliance with quarantine regulations. However, the rapid development of technology has led to a shortage of staff who could work effectively with these technologies. And, if in big cities the situation needs additional training of specialists, then in remote settlements the lack of specialists is felt much more. The article theoretically substantiates the impact of digitalization processes on the development of civil service in Ukraine, identifies the main problematic aspects of the introduction of electronic services in this area and the need to develop training and retraining of civil servants in accordance with the challenges of the time. As a result of a thorough analysis of scientific and journalistic sources, as well as official government electronic portals, it was found that today the transfer of all public services in electronic format and the use of new technologies to maximize the efficiency of public services is a key vector of modern Ukrainian public service. services. However, the lack of qualified personnel who would be able to master these technologies has become a significant obstacle to digitalization processes. This is especially noticeable in local governments. Therefore, the formation of a system of professional training of relevant personnel today is more important than ever. The study analyzed the Ukrainian experience of implementing electronic services through the system of public services, highlighted the current obstacles to their further development and identified a number of recommendations for improving the system of appropriate training.

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