METHODOLOGY FOR MEASURING DIGITAL TRANSFORMATION IN PUBLIC ADMINISTRATION AND ASSESSING ITS OUTCOMES

Анотація

The article examines the methodological foundations for measuring the digital transformation of public administration and assessing its outcomes under conditions of governance digitalization. It is substantiated that the integration of digital technologies into public authorities requires comprehensive approaches to evaluating the effectiveness of digital change. Digital transformation is interpreted as a multidimensional process encompassing the modernization of administrative procedures, the development of e-government, the expansion of digital services, and the strengthening of institutional capacity. Key assessment dimensions are identified, including strategic planning, level of digital integration, cybersecurity, administrative efficiency, accessibility of digital services, and digital competencies of public servants. Particular attention is paid to citizen feedback and public trust as indicators of effectiveness. It is established that digitalization contributes to increased transparency, optimization of administrative processes, improved service delivery, and institutional resilience. International approaches to assessing digital transformation, including the Network Readiness Index (NRI), the E-Government Development Index (EGDI), and the Global Innovation Index (GII), are analyzed as tools for comparative evaluation of countries. At the same time, their limitations in capturing service quality and citizen satisfaction are emphasized. The need for a comprehensive evaluation system combining quantitative and qualitative indicators is justified. It is proposed to consider not only technological parameters but also institutional outcomes, social inclusiveness, and impacts on governance quality. Directions for improving the monitoring system of digital transformation based on international standards and national priorities are outlined.

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