Innovative Methods and Experience of Social Work in Ukraine in the Field of Rehabilitation of Persons with Disabilities Resulting from War

Анотація

The full-scale war in Ukraine has led to a sharp increase in the number of people with disabilities, which has actualized the need to adapt the social rehabilitation system to the crisis. The purpose of the study was to examine the patterns of use of digital rehabilitation services among people with war-related disabilities. The methodology is based on a mixed approach: diary self-observation (n = 50), in-depth interviews (n = 12), and analysis of digital footprints of 117 users of the state platform. The most frequently used methods were online consultations with experts - an average of 2.84 sessions per week (66.7% of respondents), self-browsing of information resources – 2.16 (60.4%), and video courses – 1.91 (58.3%). Less popular were TV rehabilitation platforms (1.57; 52.4%), mobile applications (1.42; 47.9%), chatbots (1.08; 39.6%), and digital support groups (0.87; 28.1%). Barriers included complex interfaces, unstable Internet, and distrust of automated services. Women showed greater need for psychosocial security, men for rehabilitation and medical services. Youth and children preferred gaming platforms, while the elderly required support. The study emphasizes institutional support for TV rehabilitation, simple mobile services, and multi-level digital monitoring, confirming the potential of digital tools for adapting services to diverse disability groups.

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