SOURCES OF CONFLICTS AND STRESSFUL SITUATIONS IN PUBLIC ORGANIZATIONS

Анотація

The materials present a study of the essence, nature, and main sources of conflicts and stressful situations in public organizations. The interrelation between organizational, socio-psychological, and personal factors that cause conflicts in the field of public administration is revealed. It was found that the key causes of tension within the teams of state and municipal institutions include imperfect management structures, low levels of communication, employee overload, limited resources, as well as political and administrative pressure. Special attention is given to the analysis of the psychological aspects of conflict behavior and the influence of professional stress on the efficiency of employees’ activities. The necessity of implementing a conflict management system, developing the emotional intelligence of leaders, and forming a favorable socio-psychological climate in public organizations is substantiated. As a result of the research, the main directions of conflict prevention were determined: improvement of the organizational structure, enhancement of communication quality, development of ethical leadership, and establishment of a corporate culture focused on trust and cooperation.

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