DIGITAL MATURITY AS A FACTOR IN BUILDING PUBLIC TRUST IN THE MANAGEMENT OF CONSTRUCTION AND INFRASTRUCTURE PROJECTS

Анотація

The article examines the relationship between the digital maturity of the public administration system and the level of public trust in the implementation of construction and infrastructure reconstruction projects.It is substantiated that in the conditions of post-war reconstruction, decentralization and integration of Ukraine into the European economic space, the digital transformation of the public sector is a key tool for ensuring transparency, accountability and efficiency in the use of budgetary and donor resources.Key areas of transformation of state policy in the construction sector are highlighted, which form a new model of public management in the industry.We are talking about comprehensive changes that include the digitalization of administrative procedures, updating approaches to pricing, reforming the technical regulation system and modernizing documentation on spatial and urban planning.Such steps are aimed at increasing the level of safety, quality and environmental sustainability of construction, as well as ensuring clear and uniform rules for all market participants, which is a basic condition for effective public administration.It has been established that the low level of digital maturity of state authorities and local governments leads to an increase in transaction costs, information asymmetry, corruption risks and a decrease in trust from citizens, investors and international partners.In turn, the introduction of digital tools (BIM, ERP, big data, artificial intelligence, blockchain and smart contracts) ensures transparency of management processes, improves the quality of decision-making and contributes to the formation of institutional trust.A conceptual model of the impact of digital maturity on public trust through mechanisms of data openness, automation of procedures, cost control and risk management is proposed.Practical recommendations have been developed for increasing the digital capacity of public customers and introducing innovative management tools in the construction sector.

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