ENSURING THE QUALITY OF PUBLIC SERVICES IN TERRITORIAL COMMUNITIES IN THE WAR CONDITIONS IN UKRAINE

Анотація

The article analyzes the specifics of the process of ensuring the quality of public services in the conditions of war in Ukraine.It is emphasized: а) that among the effective tools for improving the quality of public services in territorial communities, it is worth highlighting the cooperation of territorial communities; b) that such a tool as the involvement of the NGOs in the processes of ensuring the quality of public services and solving urgent problems in the community should, especially today in the conditions of war, become not something peripheral, unimportant for the local self-government body in Ukraine, but a priority in the work, become an integral part the process of developing a local policy for the development of territories and post-war reconstruction.However, in addition to the involvement of citizens in the organizational and management processes of the sustainable development of residential areas, the level of cohesion of all interested parties, their initiative, and activity, both in terms of a single administrative-territorial unit as part of a territorial community, and the country as a whole, is important.The competent involvement of human resources is the key to reengineering many processes of ensuring the quality of public services at the community level in the context of sustainable development.It can be -organization of permanent work with service recipients, conducting sociological surveys (consideration and analysis of claims and wishes, study of demand for services provided); regular internal audits of the effectiveness of the service quality system -checking the competence of the employees themselves for knowledge of legislation and many other methods, as well as the well-known -monitoring and evaluation.In addition, at the level of communities, there is a need to implement methods of monitoring the legality of decisions of local self-government bodies and the quality of public services provided to the population.

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